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Frequently Asked Questions

Elegant display of custom rings in a luxurious ring box, showcasing fine craftsmanship and attention to detail for an unforgettable jewelry experience.

Where do your gemstones come from?

At Maera Jewellery, we source our gemstones primarily from Sri Lanka, a world-renowned hub for high-quality gems. Our family has deep roots in the Sri Lankan gem industry, and we work directly with local suppliers to bring you the finest stones. Our certified gemologist carefully selects each gemstone, ensuring top quality and authenticity. Occasionally, we discover rough stones ourselves, which are expertly cut and polished by our skilled designers.

Are your gemstones ethically sourced?

We work closely with local suppliers who uphold responsible mining practices. Our certified gemologists ensure that every gemstone meets the highest ethical standards. Additionally, each stone comes with a certificate from a recognized independent gemological laboratory, guaranteeing its authenticity and quality.

Do you offer custom jewelry?

Yes, we specialize in custom jewellery designs. Our team of talented designers will collaborate with you to create a one-of-a-kind piece that reflects your unique style and vision. From selecting the perfect gemstone to designing the setting, we ensure that your custom jewellery is crafted with precision and care.

Can I request a specific gemstone?

Absolutely! If you’re looking for a specific gemstone or cut, our gemologist will source it through our network of trusted suppliers. While our expertise lies in Sri Lankan gemstones, we have access to gem markets worldwide to fulfill special requests. If the exact cut you desire isn’t available, we can expertly cut a rough stone in-house to meet your precise requirements, ensuring complete satisfaction with the final result.

Are your gemstones certified?

Yes, all of our gemstones are certified by independent, accredited gemological laboratories. FGA and/or GIA-qualified gemologists in these labs assess the stones to ensure they meet strict standards for quality, origin (in some cases), and grading. Our in-house gemologist then verifies the certification, ensuring full transparency for our clients. The majority of our gemstones are tested by the Geological Institute of Colombo (GIC), where you can verify the validity of the report - GIC Certificate Verification

How do we keep our costs down?

We keep our costs down by carefully managing every step of the process. By working directly with trusted suppliers and sourcing gemstones early in the supply chain, we maintain the highest standards of quality without the added costs of middlemen.

We cut or source our gemstones ourselves, ensuring fair pricing with no in-between charges. Plus, we employ our own skilled craftsmen in-house, allowing us to offer both ready-to-ship and custom jewellery crafted with precision and expertise, all made from the ground up with no casting involved. This approach helps us deliver exceptional value while maintaining the highest quality.

What makes our craftsmanship exceptional?

Our craftsmanship is exceptional because it is rooted in generations of expertise and a dedication to precision. Every piece of ready-to-ship and custom jewellery is fully handmade by our skilled in-house craftsmen, ensuring that no two creations are ever alike.

By crafting each piece from the ground up without casting, we focus on the artistry and fine details that ensure the uniqueness of every design. This fully handmade process, combined with our generational knowledge, results in jewellery that is not only precise but also one of a kind.

Can I see the rough gemstones before they’re cut?

In select cases, we offer clients the opportunity to view rough gemstones before they are cut. This allows you to be part of the transformation process as our expert gemologist and designers work to reveal the stone’s true beauty.

How long does it take to create custom pieces?

Custom pieces typically take 4-8 weeks, depending on the complexity of the design and material availability. Our designers will keep you updated throughout the process, ensuring your vision is realized to perfection.

What payment methods do you accept?

We accept all major credit cards, PayPal, and bank transfers. For international clients, we can accommodate alternative payment methods to ensure a smooth transaction process.

Do you ship internationally?

Yes, we offer worldwide shipping. Each item is carefully packaged and insured for safe delivery. Shipping times depend on your location, and tracking information will be provided once your order is shipped. Please visit our Shipping Policy page.

What is your return policy?

Please refer to the refund policy or contact us for more details at info@maerajewellery.com

Do you offer jewellery repairs or resizing?

Yes, we offer repair and resizing services for all Maera Jewellery creations. If your piece requires maintenance, please contact us, and we’ll guide you through the process.

How can I contact customer service?

You can reach us via email at info@maerajewellery.com or through our website’s consult us form. We are also available on social media platforms for any inquiries or assistance.